The rules of reservation and stay of hotel Reikartz Park Astana

1. The room will be ready for your arrival on the day of check-in, starting from 14:00.
2. Check-out time: 12:00 on the check-out date.
3. Payment is charged for a day's stay according to the check-in time.
4. The room rate includes breakfast in the hotel restaurant.
5. For stays of less than a day, payment is made for a full check-out day in accordance with the established check-in time and check-out time.
6. In case of early departure due to a reduction in the length of stay at the hotel, relative to the booked stay, the guest undertakes to notify the hotel of such reduction in a day and pay compensation in the amount of a day's stay, as well as pay for the actual hotel services provided.
7. The room rate is indicated inclusive of VAT.
8. A hotel room is provided to the guest upon presentation of a passport or other identity document, as well as upon filling out and signing the guest registration card.

Dear guests! In order to prevent the spread of the COVID-19 viral infection, we kindly ask you to follow the rules of conduct in the hotel in accordance with sanitary and hygienic recommendations.

1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.com
2. The Guest has the right to invite visitors to his/her room from 07:00 am to 11:00 pm. If the visitor stays in the room after 11:00, the Guest must pay the difference between double and single accommodation in case the Guest has already payed only for single accommodation. If two Guests have already been registered in the room, the Guest will be charged according to the hotel's price list for accommodating adults with extra bed in the room.
3. The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

1. All rooms in the hotel are non-smoking. In the premises of the Reikartz Grup Otel, smoking of tobacco products is prohibited, except in specially designated places.
2. For guests who wish to smoke tobacco products (including electronic cigarettes) in the Hotel rooms, we inform you that the Hotel has a mandatory surcharge for the Guest for general cleaning of the room - airing, odor absorbers and washing of curtains - in the amount of 50,000 tenge. By checking into the room, the Guest agrees to these Hotel Accommodation Rules and undertakes to pay the surcharge if smoking is detected in the room during the Guest's stay in the Hotel room.

1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
2. Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
3. Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

1. Payment for accommodation is made upon check-in or before check-in. Payment can be made in cash, by credit card, etc.
2. Individual bookings made on the website initially have the status of non-guaranteed. Non-guaranteed bookings are valid until 18:00 on the previous day of arrival at the hotel. The hotel reserves the right to cancel non-guaranteed bookings in case of late payment.
3. You can make your booking guaranteed by making a payment using a bank card in the amount of the cost of 1 night's accommodation. In case you do not check in at the hotel or cancel your booking less than 24 hours before arrival, the prepayment amount is not refundable.
4. By confirming a hotel room reservation, the guest accepts and agrees to the above-mentioned terms, including the cancellation policy and the rules applicable in case of no-show.
5. Prices are indicated in tenge. Payment for accommodation is made in tenge. We accept payments in cash, by bank transfer or by bank cards of international payment systems: Visa, MasterCard, American Express, etc.

Non-refundable rate — online rate with full prepayment of the service, at a specified time from the moment of booking.

Non-refundable rate is valid in all business hotels of the chain and includes breakfast.

Payment is accepted only by credit card.

Non-refundable rate is valid for advance booking and 100% prepayment of accommodation, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, refund for this rate is not provided. Guest's stay is extended at the current rate valid at the time of extension.
Additional discounts do not apply to this special offer.
Loyalty cards do not apply to this special offer.
When choosing a non-refundable rate, the guest automatically agrees to these rules.

In case of payment for services by an individual in cash or by credit card, the reporting documents will be issued to the individual. To obtain documents for a legal entity, you must notify the receptionist or the reservations department and provide the company details before making the payment.

1. Cancellation of a reservation more than 24 hours before arrival at the hotel (check-in date) is free of charge.
2. You can cancel your reservation by email: reservation@reikartz.kz
3. In case of cancellation of a reservation less than 24 hours before arrival at the hotel (check-in date) or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

The resident of the Republic of Kazakhstan (hereinafter referred to as the RK) is:

1. Entity:
   - created in accordance with the legislation of the RK;
   - created in accordance with the legislation of a foreign state, the location of the actual management body of which is in the RK.
2. Individual:
   - permanently staying in the RK;
   - not permanently staying in the RK, but whose center of vital interests is in the RK;
3. An individual is considered permanently residing in the RK if he stays in the RK for at least 183 calendar days (including the days of arrival and departure) in any consecutive 12-month period ending in the current tax period
4. The center of vital interests of an individual is recognized as being in the RK if the following conditions are simultaneously met:
   1) an individual has citizenship of the RK or a residence permit in the RK (residence permit);
   2) the spouse (s) and (or) close relatives of an individual reside in the RK;
   3) the presence in the RK of immovable property owned by the right of ownership or on other grounds to an individual and (or) spouse (s) and (or) his close relatives, available at any time for his residence and (or) for the residence of his spouse (and ) and/or his close relatives.
5. A resident individual, regardless of the time of his residence in the RK and any other criteria, is recognized as an individual who is a citizen of the RK, as well as an individual who has applied for admission to the citizenship of the RK or for permission to permanently reside in the RK without admission to the citizenship of the RK:
   1) seconded abroad by state authorities, including employees of diplomatic, consular institutions, international organizations, as well as family members of the specified individual;
   2) a crew member of a vehicle belonging to a legal entity or a citizen of the RK, carrying out regular international transportation;
   3) military and civilian personnel of military units or military formations of the RK stationed outside the RK;
   4) operating at a facility located outside the RK and owned by the RK or subjects of the RK (including on the basis of concession agreements);
   5) staying outside the RK for the purpose of training, including internship or internship, treatment or undergoing health-improving, preventive procedures, during the period of study, including internship or internship, treatment or undergoing health-improving, preventive procedures;
   6) a teacher and (or) a researcher who is outside the RK for the purpose of teaching, consulting or carrying out scientific work, during the period of provision (performance) of these services (works).

Non-residents of the Republic of Kazakhstan are persons who do not fall under the concept of a resident.

1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
4. To use electric heating appliances, not included in room equipment.
5. To use hotel and room equipment for other purposes.
6. To make noise and disturb hotel guests after 10:00 pm and until 08 a.m.
7. To bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.

1. The only animals allowed to stay with in all hotels of the Reikartz Grup Otel chain are small dogs of non-fighting breeds. The hotel reserves the right to refuse accommodation of a guest with an animal.
2. A maximum of two animals are allowed to stay in one room. The cost of each animal is 50% of the cost of 1 day of single occupancy (regardless of the length of the guest's stay).
3. Guests arriving at the hotel with animals must have a pet passport and a certificate from a veterinarian with a note on all vaccinations given to the animal.
4. Accommodation with animals is possible upon prior agreement with the hotel administration and only in certain rooms.