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    Check in time

    Check out time

    May holidays in the Carparthians

    Chain Rules

    Main Rules
      • Accommodation conditions

        1. Your room will be ready on the day of your arrival from 2.00 p.m. onwards.
        2. Check-out time: 12 noon Check-out date.
        3. Payment is charged for the day of residence according to the settlement time.
        4. For stays of less than 24 hours, payment is made for a full settlement day in accordance with the established settlement time and estimated time.
        5. In case of early departure due to the reduced length of stay in Hotel compared with reservation stay, Guest is obligated to warn the Hotel of reduction in the length of stay one day before and pay Penalty in the amount of one night stay and pay for the actual provided Hotel services.
        6. Room rates includes value added tax (VAT).
        7. Room rates includes breakfast served in the hotel restaurant.
        8. Room at the hotel is provided to the guest after he/she provides a passport or other identity document (Ukrainian passport, international passport of a citizen of Ukraine, diplomatic or official passport, seaman's identity card, residence permit for a person living in Ukraine, but not a citizen of Ukraine, foreigner's national passport or a replacement document and a visa for a stay in Ukraine (unless otherwise provided by valid bilateral agreements), birth certificate of minors under the 16 years old, driving license, for the military – a personal identity card or a military ticket, certificate issued at the Consumer place of work, etc.), as well as filling in and signing the guest registration card.


        Reikartz Carpaty:

        • The price includes breakfast, lunch and dinner according to the buffet.

        Reikartz Polyans:

        • The price includes breakfast and dinner according to the buffet.
      • Additional fee

        1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years, adults and for the extra bed in the room for children under 5 years an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website
        2. The guest has the right to invite visitors to your room from 07:00 am to 23:00 pm. If the visitor stays in the room after 23:00, the guest must pay the difference between double and single accommodation in case the visitor pays only for single accommodation. If two Guests have already been registered in the Room, the Room will be charged according to the hotel's pricelist for accommodating adults in an additional place.
        3. The Guest is obliged to compensate the damage to the Hotel in case of loss or damage to the property of the Hotel, and is also responsible for the violation, caused by invited persons (visitors). The damage is determined by the Hotel administration.
      • No smoking

        1. Smoking tobacco products, electronic cigarettes and hookahs throughout the Hotel (in rooms, corridors, lounges and restaurants, etc.) is not allowed. Smoking is allowed only in a specially designated place.
        2. For smoking in prohibited places, the Guest undertakes to pay a penalty of 50% of the value of the Room per day for each violation.
      • Early check-in / Late check-out

        1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price)..
        2. Early check-in from 06:00 am to 14:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
        3. Late check-out from 13:00 pm to 23:00 pm is paid additionally at 10% cost of the stay per 1 hour.



        • Early check-in from 00:00 to 08:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
        • Early check-in from 08:00 am to 14:00 pm is paid additionally at the rate of 50% of the cost of the stay (breakfast is included in the price).

        Reikartz Alexandrovskiy Odesa:

        • Late check-out between 12:00 pm and 06:00 pm — 50% of room rate per day.
        • Late check-out after 06:00 pm — 100% of room rate per day.
      • Terms of payment

        1. Payment must due upon arrival. You can pay by cash, credit card or make a pre-authorize your credit card.
        2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation are valid until 6.00 pm on the day of your arrival at the hotel. The hotel reserves the right to cancel non-guaranteed reservation if necessary.
        3. You can confirm your reservation by making prepayment via credit card for the 1 night stay and 1% tourist fee. The prepayment will not be returned in case of no show at hotel or reservation cancellation less than 24 hours before check-in. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
        4. All prices are in hryvnias (UAH). Payment is due in hryvnias (UAH). We accept cash, bank transfer payments and bank cards: Visa, Master Card, American Express and other.
        5. The tourist fee, determined by some of Ukrainian city administration, is not included at rack rate. The tourist fee is paid separately.


        Reikartz Carprty & Reikartz Polyana:

        • To confirm  the reservation - prepayment for the first 2 nights. Payment after receipt of confirmation within 5 banking days.

        Reikartz Kamianets-Podilsky:

        • There is no possibility to pay with the American Express card.
      • Tourist fee

        1. Rack rate not includes the tourist fee which was determined by some of Ukrainian city administration. Tourist fee is paid separately, except groups of persons who are exempt from paying it.
        2. A prerequisite for exemption from paying a tourist fee is the availability of an order for a business trip with the guest upon arrival and / or providing his or her scan upon reservation. To ensure that the tourist fee will not be included to the bill when reservation by bank transfer, it is necessary that together with the reservation application, a scan of the order for a business trip to the reservation department be sent. Otherwise, the tourist fee will be included to the bill.


        Groups of persons free of tourist fee:

        • Persons with disabilities who carry relevant documents.
        • Veterans of the war, with the appropriate certification (including ATO participants).
        • Participants in the liquidation of the consequences of the Chernobyl nuclear power plant accident, with the appropriate identification.
        • Persons arriving on card of admission to the sanatorium and boarding houses, having a card of admission with them.
        • Citizens permanently residing, including on the terms of employment contracts, in a village, town or city, whose councils set such a fee.
      • Reservation cancellation

        1. In case of cancellation before than a day of 14:00 pm check-in date, cancellation of reservation is free of charge.
        2. You can cancel reservation by email:
        3. In case if Customer does not arrive at the Hotel or refuses to book later than a day before 14:00 pm check-in date to the Hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the Hotel.


        Reikartz Carpaty & Reikartz Polyana:

        • Cancellation of the reservation for 15 days until 14:00 hours. Check-in – without penalty.
        • Cancellation of reservation is less than 15 days before 14:00. Check-in date – a fine of two first days of accommodation (partial subscription).
      • In the hotel prohibited:

        1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
        2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
        3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
        4. To use electric heating appliances, not included in room equipment.
        5. To use hotel and room equipment for other purposes.
        6. To make noise and disturb hotel guests after 11:00 pm.
        7. To bring and store fire, gas, pneumatic and other weapons on the territory of the hotel.
      • Pet policy

        1. Pets that are allowed to stay in the hotel include only non-combat dogs. The hotel reserves the right to refuse the Guest accommodation with the animal.
        2. Pets are allowed in hotels in no more than two pets in the same room. The cost of each animal living is 50% of the cost of 1 day of stay (regardless of the Guest's stay).
        3. Guests arriving at the Hotel with pets must have an animal passport and a veterinarian's certificate stating that all the animals were vaccinated.
      • The top priority of our team is to make your stay as comfortable and enjoyable as possible!

        If you have any questions, please contact us free on 0 800 304 500 if calling from Ukraine, or +38 044 536 12 11 if calling from outside Ukraine.

        Our email address is


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