The rules of reservation and stay of hotel Grand Plaza Hotel Samarkand

1. The room will be ready on the day of your arrival from 14:00.
2. Check-out time: 12:00 departure dates.
3. Payment is charged per day of accommodation according to the estimated time.
4. The room rate includes breakfast in the hotel restaurant.
5. If you live less than 24 hours, payment is made for the full accounting day in accordance with the established time of settlement and the settlement hour.
6. In case of early departure due to the reduction in the length of the stay at the Hotel in comparison with the booked stay, the Guest undertakes to notify the Hotel about such reduction of the period of residence per day and pay a penalty at the rate of the day of residence and make a calculation for the actually provided Hotel services.
7. Room rates includes value added tax (VAT).
8. The hotel room is provided to the guest upon presentation of a passport or other identity document, as well as filling out and signing the guest's registration card.
9. Guests of different sexes who are residents of the Republic of Uzbekistan can be accommodated in one room only upon presentation of a marriage certificate.

1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.uz
2. The Guest has the right to invite visitors to his/her room from 07:00 am to 11:00 pm. If the visitor stays in the room after 11:00, the Guest must pay the difference between double and single accommodation in case the Guest has already payed only for single accommodation. If two Guests have already been registered in the room, the Guest will be charged according to the hotel's price list for accommodating adults with extra bed in the room.
3. The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

1. All rooms in the hotel are non-smoking. In the premises of the Reikartz Grup Otel, smoking of tobacco products is prohibited, except in specially designated places.
2. In the case of smoking tobacco products in prohibited places is a penalty of 50% of the cost of the selected room category per day.

1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
2. Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
3. Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

1. Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
3. You can confirm your reservation by making prepayment via credit card for the 1 night stay. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
4. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
5. All prices are in UZS. Payment is due in UZS. We accept cash, bank transfer payments and bank cards: Visa, MasterCard, American Express and other.
6. Hotels may have different rates for residents and non-residents of the Republic of Uzbekistan. If the guest chooses an incorrect rate, the hotel reserves the right to change it before check-in.
   
   Residents of the Republic of Uzbekistan are citizens of the Republic of Uzbekistan, including those located abroad, foreign citizens with a residence permit in the Republic of Uzbekistan, stateless persons with a residence permit in the Republic of Uzbekistan, all legal entities established in accordance with with the legislation of the Republic of Uzbekistan, as well as their branches and representative offices located in the Republic of Uzbekistan and abroad, diplomatic, trade and other official representations of the Republic of Uzbekistan, including those located outside the Republic of Uzbekistan, international organizations whose headquarters are located on the territory of the Republic Uzbekistan.
   
   Non-residents of the Republic of Uzbekistan are persons who do not fall under the concept of a resident.

The tourist tax is a mandatory charge that accommodation facilities have collected from guests since 1 January 2023 and transfer to the state budget. It is established by Resolution No. 475 of the Cabinet of Ministers of the Republic of Uzbekistan dated 25 August 2022.

The tax is calculated as a percentage of the base calculation value (BCV) for each night of stay, so it changes together with the BCV:

• citizens of the Republic of Uzbekistan, except children under 16 — 0.4% of the BCV;
• foreign citizens — 5% of the BCV in hotels with up to 10 rooms, 10% in hotels with 11 to 40 rooms, 15% in hotels with more than 40 rooms.

Since 1 September 2026 the BCV is 440 000 soums, so the tax per night is 1 760 soums for citizens of Uzbekistan and 22 000, 44 000 or 66 000 soums for foreign citizens, depending on the size of the hotel. The current BCV is published in the reference table of BCV and minimum wage rates.

An incomplete night is charged as a full night. The tax is not included in the room rate and is paid separately. The exact amount for the hotel you choose is shown during booking and stated in the invoice.

1. In case of cancellation earlier than 24 hours before check-in date, cancellation of reservation is free of charge.
2. You can cancel reservation by sending an email: reservation@reikartz.uz
3. In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before check-in date to the hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the hotel.
4. In the case of automatic refunds, the operation is possible only if the payment was made with Visa and Mastercard cards.
   If the payment was made with cards of other payment systems (UZCard, Humo), a refund is possible only after contacting the bank.

1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
4. To use electric heating appliances, not included in room equipment.
5. To use hotel and room equipment for other purposes.
6. To make noise and disturb hotel guests after 10:00 pm and until 08 a.m.
7. To bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.

           Unfortunately, pets are not allowed at this hotel.

1. This hotel is a partner hotel of the Reikartz Hotel Group and operates under an agency agreement.
2. The room will be ready on the day of your arrival from 14:00.
3. Check-out time: 12:00 departure dates.
4. Payment is charged per day of accommodation according to the estimated time.
5. The room rate includes breakfast in the hotel restaurant.
6. If you live less than 24 hours, payment is made for the full accounting day in accordance with the established time of settlement and the settlement hour.
7. In case of early departure due to the reduction in the length of the stay at the Hotel in comparison with the booked stay, the Guest undertakes to notify the Hotel about such reduction of the period of residence per day and pay a penalty at the rate of the day of residence and make a calculation for the actually provided Hotel services.
8. Room rates includes value added tax (VAT).
9. The hotel room is provided to the guest upon presentation of a passport or other identity document, as well as filling out and signing the guest's registration card.

1. Early check-in from 00:00 to 12:00 is paid additionally in the amount of 100% of the cost of a day's stay in a room (breakfast is included in the price).
2. Late check-out after 14:00 and before 23:00 is paid additionally in the amount of 100% of the cost of a day's stay.

1. Cancellation earlier than 24 hours before arrival at the hotel (arrival date) is free of charge.
2. You can cancel your reservation during working hours from Monday to Friday from 09.00 - 18.00 by phone +998 094 540 10 40 and by e-mail reservation@reikartz.uz
3. If the reservation is canceled less than 24 hours before arrival at the hotel (check-in date) or in case of no-show, the prepayment amount is not refundable and is considered a penalty.