Non-refundable rate — an online rate, which is valid in case of full pre-payment for the service in the established time from the moment of booking.
A non-refundable rate applies to all business hotels in the chain and includes breakfast.
Payment is accepted only by credit card.
The non-refundable rate is valid for pre-bookings and 100% prepayment, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, a refund is not provided for this rate.
The extension of the guest’s stay is carried out at the current rate applicable at the time of the extension.
Additional discounts do not apply to this special offer.
Loyalty cards do not apply to this special offer.
When choosing a non-refundable rate, the guest automatically agrees with these rules.
In case of payment for services from an individual in cash or by credit card, the reporting documents will be issued to the individual. To receive documents for a company, it is necessary to notify the receptionist or booking department and provide the company details before making payment.
The resident of the Republic of Kazakhstan (hereinafter referred to as the RK) is:
Non-residents of the Republic of Kazakhstan are persons who do not fall under the concept of a resident.