The rules of reservation and stay of hotel Come INN Astana

1. The room will be ready on the day of your arrival from 14:00.
2. Check-out time: 12:00 departure dates.
3. Payment is charged per day of accommodation according to the estimated time.
4. The room rate includes breakfast in the hotel restaurant.
5. If you live less than 24 hours, payment is made for the full accounting day in accordance with the established time of settlement and the settlement hour.
6. In case of early departure due to the reduction in the length of the stay at the Hotel in comparison with the booked stay, the Guest undertakes to notify the Hotel about such reduction of the period of residence per day and pay a penalty at the rate of the day of residence and make a calculation for the actually provided Hotel services.
7. Room rates are without VAT.
8. The hotel room is provided to the guest upon presentation of a passport or other identity document, as well as filling out and signing the guest's registration card.
   
   Dear guests! In order to prevent the spreading of the COVID-19 infection, we kindly ask you to follow the rules of conduct at the hotel in accordance with sanitary and hygienic recommendations.

1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.com
2. The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

1. All rooms in the hotel are non-smoking. In the premises of the Reikartz Group Otel, smoking of tobacco products is prohibited, except in specially designated places.
2. For guests who wish to smoke tobacco products (including electronic cigarettes) in the Hotel rooms, we inform you that the Hotel has a mandatory surcharge for the Guest for general cleaning of the room - airing, odor absorbers and washing of curtains - in the amount of 50,000 tenge. By checking into the room, the Guest agrees to these Hotel Accommodation Rules and undertakes to pay the surcharge if smoking is detected in the room during the Guest's stay in the Hotel room.

1. Early check-in from 00:00 to 05:00 is paid additionally in the amount of 100% of the cost of a day's stay in a room (breakfast is included in the price).
2. Early check-in from 05:00 to 14:00 - 50% of the cost of the night in the room (breakfast included).
3. Late check-out after 12:00 and before 18:00 is paid additionally in the amount of 50% of the cost of a day's stay.
4. Late check-out after 18:00 and before 00:00 is paid additionally in the amount of 100% of the cost of a day's stay.

1. Payment for accommodation is made at check-in or before check-in. Payment can be made in cash, by credit card (at the hotel), etc.
2. A private booking made on the website is initially not guaranteed. A non-guaranteed reservation is valid until 18:00 on the previous day of arrival at the hotel. The hotel reserves the right to cancel a non-guaranteed booking in case of late payment.
3. You can make your booking guaranteed by making a payment by credit card (at the hotel) in the amount of the cost of 1 night stay. If you do not check into the hotel or cancel your booking less than 24 hours before arrival at the hotel, the prepayment amount is not refundable.
4. By confirming the hotel reservation, the guest accepts and agrees to the above conditions, including the cancellation policy and the rules applicable in case of no-show.
5. Prices are indicated in tenge. Payment for accommodation is made in tenge. We accept payment in cash, bank transfer or bank cards of international payment systems (at the hotel): Visa, MasterCard, American Express, etc.

1. Cancellation earlier than 24 hours before arrival at the hotel (arrival date) is free of charge.
2. You can cancel your booking by e-mail reservation@reikartz.kz or by phone number +7 (727) 313-17-011 from Monday to Friday from 09:00 to 18:00
3. If the reservation is canceled less than 24 hours before arrival at the hotel (check-in date) or in case of no-show, the prepayment amount is not refundable and is considered a penalty.

1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
4. To use electric heating appliances, not included in room equipment.
5. To use hotel and room equipment for other purposes.
6. To make noise and disturb hotel guests after 10:00 pm and until 08 a.m.
7. To bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.

Unfortunately, pets are not allowed at this hotel.