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Take care, dear guests

Fitness tour «Body strength»

Change of reservations and renewal of Reikartz Club cards

Caring for the guests of the Reikartz Hotel Group is above all for us. We carefully monitor compliance with high standards of service in hotel chain for 12 years, use high-quality disinfectants, disinfect rooms and public areas daily. We have implemented all measures recommended by the Ministry of Healthcare, aimed at reducing the risks of the spread of coronavirus infection COVID-19.

However, the pandemic is changing travel plans throughout the world, and we want to introduce you to the rules of cancellation and change of reservations for groups and individual guests, and for those guests who have booked a tour of the Ukraine at the Reikartz Travel Ukraine.

Cancellation and modification policy

For group arrivals and individual guests, the Reikartz Hoptel Group hotel chain allows free cancellation of paid or prepaid reservations made earlier than 24 hours before arrival at the hotel. Guests also have the opportunity to change their reservation and reschedule it to any date until December 1, 2020 without penalties. Contact phone: +38 (067) 570 65 49, e-mail:

In case of cancellation of the prepaid reservation, we will refund your money within 30 days from the date of the end of the quarantine. If you booked a tour from Reikartz Travel Ukraine, you can choose any convenient date until December 1, 2020 and reschedule it by phone: +38 (067) 556 59 02 or e-mail:

For those guests who have booked a room in hotels of the chain through another travel agency, tour operator, online booking system or third-party services, please contact it directly.

Reikartz Club loyalty cards

Reikartz is sympathetic to this situation and automatically renews for 6 months all cards with preservation of their statuses and all bonuses.

In order to keep abreast of the latest company news, we invite you to and to the social media pages of Reikartz Hotel Group: Facebook and Instagram!

On behalf of the company I want to say thank you for the fact that for so many years you have been entrusting us with your vacations and business trips. Health to you, dear guests, take care of yourself and your loved ones!

See you at the Reikartz Hotel Group!

Yours faithfully,
Andrey Dema
Chief Operating Officer

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