Reikartz Kamianets-Podilsky

1. Your room will be ready on the day of your arrival from 2.00 p.m. onwards.
2. Check-out time: 12 noon.
3. Room rates includes value added tax (VAT).
4. Room rates includes breakfast served in the hotel restaurant.
5. Room at the hotel is provided to the guest after he/she provides a passport or other identity document (passport of citizen of Ukraine, Ukrainian international passport, a diplomatic or service passport, seaman's identity document, a residence permit for a person who lives in Ukraine, but is not a citizen of Ukraine, a national passport or a foreigner document, which replaces it and visa for the right to stay in Ukraine, birth certificate of juvenile under 16 years, driving license, for military — personal identity card or military card, Identity card issued at the place of work of the guest, etc.), as well as filling in and signing the guest registration card.

1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.com
2. The guest has the right to invite visitors to his room from 07:00 am to 11:00 pm. In case the visitor stayed in the room after 11:00 am, the guest needs to pay a difference between a double and single accommodation, in case there was only one guest in the room, and the amount according to the price list of the hotel, if two guests were already registered in the room.
3. The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

1. All rooms in the hotel are non-smoking. In the premises of the Reikarz Hotel Group, smoking of tobacco products is prohibited, except in specially designated places.
2. In the case of smoking tobacco products in prohibited places is a penalty of 50% of the cost of the selected room category per day.

1. Early check-in before 06:00 am — 100% of room rate (breakfast is included).
2. Early check-in between 06:00 am and 02:00 pm — 50% of room rate (breakfast is included).
3. Late check-out between 01:00 pm and 11:00 pm - hourly rate is taken as 10% of the room rate.

1. Payment must due upon arrival. You can pay by cash, credit card or make a pre-authorize your credit card.
2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation are valid until 6.00 pm on the day of your arrival at the hotel. The hotel reserves the right to cancel non-guaranteed reservation if necessary.
3. You can confirm your reservation by making prepayment via credit card for the 1 night stay and 1% tourist fee. The prepayment will not be returned in case of no show at hotel or reservation cancellation less than 24 hours before check-in. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
4. All prices are in hryvnias (UAH). Payment is due in hryvnias (UAH). We accept cash, bank transfer payments and bank cards: Visa, Master Card, American Express and other.
5. The tourist fee, determined by some of Ukrainian city administration, is not included at rack rate. The tourist fee is paid separately.

1. Rack rate not includes the tourist fee which was determined by some of Ukrainian city administration. Tourist fee is paid separately, except groups of persons who are exempt from paying it.
2. A prerequisite for exemption from paying a tourist fee is the availability of an order for a business trip with the guest upon arrival and / or providing his or her scan upon reservation. To ensure that the tourist fee will not be included to the bill when reservation by bank transfer, it is necessary that together with the reservation application, a scan of the order for a business trip to the reservation department be sent. Otherwise, the tourist fee will be included to the bill.

Groups of persons free of tourist fee:

• Persons with disabilities who carry relevant documents.
• Veterans of the war, with the appropriate certification (including ATO participants).
• Participants in the liquidation of the consequences of the Chernobyl nuclear power plant accident, with the appropriate identification.
• Persons arriving on card of admission to the sanatorium and boarding houses, having a card of admission with them.
• Citizens permanently residing, including on the terms of employment contracts, in a village, town or city, whose councils set such a fee.

1. Cancellation more than 24 hours prior to arrival at hotel (not later than 02:00 pm) is free.
2. You can cancel reservation by email: reservation@hg.reikartz.com
3. The first day of accommodation have to be paid in case of cancellation less than 24 hour prior to arrival at hotel or in case of no show.

1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
4. To use electric heating appliances, not included in room equipment.
5. To use hotel and room equipment for other purposes.
6. To make noise and disturb hotel guests after 11:00 pm.
7. To bring and store fire, gas, pneumatic and other weapons on the territory of the hotel.

1. Guests with pets are allowed to stay in all hotels of the chain Reikartz Hotels & Resorts.The hotel reserves the right to refuse accommodation to those travelling with pets.
2. In the case of dogs, only non-fighting breeds are allowed to be kept in hotel accommodation.
3. It is prohibited to keep more than two pets per hotel room. The cost of accommodation for each pet is 50% of the total cost per night of the room you wish to book.
4. Hotel guests with pets are required to have their pets vaccinated and have a pet passport and a veterinary certificate containing details of all vaccinations.

The top priority of our team is to make your stay as comfortable and enjoyable as possible!

If you have any questions, please contact us free on 0 800 304 500 if calling from Ukraine, or +38 044 536 12 11 if calling from outside Ukraine.

Our email address is reservation@reikartz.com.